Case Study

Learn how Evidenced helps Trinity Homecare meet CQC’s Outstanding rating with consistent, values-driven hiring.

Case Study

Learn how Evidenced helps Trinity Homecare meet CQC’s Outstanding rating with consistent, values-driven hiring.

Case Study

Learn how Evidenced helps Trinity Homecare meet CQC’s Outstanding rating with consistent, values-driven hiring.

99%

positive candidate feedback

81%

of interview decisions submitted within 1 hour

25%

increase in average weekly interview delivery

Company
Website
Head office

Surrey, UK

Industry

Health and Home Care

Employees

200-500 FTE

Trinity Homecare is a well-established home care provider supporting people to live independently in their own homes through visiting and live-in care. Operating across multiple brands and locations, Trinity is regulated by the Care Quality Commission (CQC) and has consistently been rated Outstanding, placing them in the top 4% of all care companies in England.

A key part of achieving and maintaining that standard is Trinity’s focus on its ‘good carer’ principles, which are the behaviours, values and practical judgement expected from anyone delivering care. These principles sit at the heart of how Trinity assesses, hires and develops carers, and closely align with what the CQC looks for when evaluating whether care is safe, caring, responsive and well-led.

Challenges

As an Outstanding-rated provider, Trinity must ensure that every new carer meets its clearly defined ‘good carer’ principles not just on paper, but in practice. With increasing hiring volumes across care assistant, visiting carer and live-in carer roles, this created pressure to keep interviews consistent, values-led and defensible.

Previously, interviews relied heavily on manual or handwritten notes. This made it harder to reliably assess behaviours linked to Trinity’s care principles, review interview quality after a hire was made, or clearly evidence how hiring decisions aligned with expectations during a CQC inspection.

Solutions

Trinity introduced Evidenced to make its ‘good carer’ principles explicit and measurable within the interview process.

Working together, Trinity and Evidenced built structured interview templates that directly reflect Trinity’s values, care standards and safeguarding expectations. Interview questions and scoring criteria are designed to assess how candidates demonstrate empathy, judgement and professionalism, as these are the behaviours that matter most in care delivery and are a key focus of CQC assessments.

With Evidenced, interviews are recorded, scored against consistent criteria, and stored in one place. This allows recruitment and people leaders to review interviews at any time, check that the right behaviours were assessed, and clearly evidence how decisions were made.

Results

Evidenced is now embedded in Trinity’s recruitment and quality processes, helping ensure that every new hire reflects the organisation’s definition of ‘good carer’.
  • Trinity has achieved an Outstanding CQC rating for a second time, reinforcing the strength of its values-led approach to hiring and placing them in the top 4% of all care companies in England
  • Teams can confidently respond to safeguarding or quality questions by referring back to interview evidence
  • Recruitment leaders save 2+ hours per week by reviewing interviews and quality-checking decisions directly in Evidenced